Your appointments are very important to the Modern Tekniques team members and are reserved especially for you. We understand that sometimes schedule changes are necessary;
therefore we respectfully request at least 24 hours notice for cancellations.
Our appointments are confirmed 48 hours in advance via phone, text, or email. Please understand that when you forget or cancel your appointment without giving ample notice to fill that time, clients on our waiting list may miss the opportunity to receive services. Our cancellation policy allows us the time to inform our waiting list of any availability as well as keep our team member's schedules filled, thus serving everyone better.
Since our appointments are reserved for you, specifically, a cancellation fee will apply:
Less than 24 hours notice, may result in a charge equal to 50% of the reserved service amount. A "first time" cancellation will receive a warning; a fee will be enforced at second time cancellation and on.
If you miss 3 consecutive no-show appointments without contacting the salon, or make 3 consecutive cancellations with
less than 24 hours notice, individual stylists or the salon reserve the right to refuse future appointments being booked.
Cancellation fees will be collected in full at your next appointment.
Appointments are reserved with necessary time for each service. We understand that sometimes being late is unavoidable. However, tardiness can result in a major disruption in being able to serve you and other clients efficiently. We do ask that if you are running late to please notify us by phone. A 10 minute grace period is given on all appointments.
After 15 minutes, services may be forfeited, shortened, or rescheduled due to the stylist's availability.
Individual stylists and/or the salon as a whole reserves the right to turn down services to any client at any time.
Thank you in advance for your cooperation with our policies.
- Kimmy and the Modern Tekniques Team